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SHIPPINGS & RETURNS

Last Updated - 3rd August, 2026

 

Processing Time:

As our products are handmade, and are mostly made-to-order ones, orders are generally processed within 5–7 business days after payment confirmation. Custom or personalized orders may require additional production time. 

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Shipping Time & Estimated delivery times:

Andhra Pradesh: 5-7 business days

South India: 5–7 business days

Rest of India: 7–10 business days

Actual delivery times may vary depending on courier operations and location.

 

Shipping Charges:

Shipping charges are calculated at checkout based on destination, package weight, and courier rates.

 

Tracking:

Once your order is shipped, a tracking number will be provided via email or WhatsApp, according to the contact information provided.

 

Delays:

We are not responsible for delays caused by courier services, natural disasters, strikes, or other circumstances beyond our control.

Incorrect Address - Customers are responsible for providing accurate shipping information. Additional shipping costs resulting from incorrect addresses will be borne by the customer.

 
Damages during shipping:

 

We pack our products with multiple layers of protection. Damages can happen to the external packaging during shipping, but we are not responsible for those kind of damages. For any kind of internal damage we need a video proof, that is shot by own camera/phone while opening the package and close shots of the damages. ​Photos or videos involving any kind of Artificial intelligence are not accepted. The video should be sent within 3 days of receiving the parcel. 

CANCELLATION, RETURN AND EXCHANGE POLICY

Last Updated: 3rd August, 2026

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Cancellation policy:

  • Once the order gets accepted from our end, the customer cannot cancel the order

  • If you want to cancel the order after confirmation, there will be no return of the amount paid.

  • Due to the handmade nature of our products, we do not accept returns for:

    • Change of mind

    • Minor variations in color, texture, or pattern

    • Personalized or custom-made products, because the final product is sent only after confirmation from the customer

 

Damaged Products

  • If your order arrives damaged:

    • Contact us within 48 hours of delivery.

    • Clear unboxing video

    • Provide clear photographs of:

      • The damaged product

      • Packaging

      • Shipping label

  • After verification, we may offer:

    • A replacement with same product or different product of same price, after discussing with the customer

    • Partial or full refund (at our discretion), depending on the level and type of damage

 

Missing Items

  • Any missing item claims must be reported within 48 hours of delivery.

  • Clear unboxing video is mandatory

 

Refund Processing

  • Approved refunds will be processed within 7–10 business days to the original payment method.

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